Covetrus Pro & ProMAX Pump Repair
We repair Covetrus Pro and ProMAX veterinary infusion pumps and ProMAX syringe pumps, and calibrate them to the IV sets your clinic uses. Send your equipment in with a free shipping label, get a free evaluation and a clear estimate, and approve the work before anything is charged.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Covetrus Pumps We Service
Covetrus infusion and syringe pumps used in veterinary practices.
Infusion Pumps
- Covetrus Pro
- Covetrus ProMAX infusion pump
Syringe Pump
- Covetrus ProMAX syringe pump
Service
- IV set calibration
- Drop sensor setup
- Annual PM & calibration
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Covetrus Repairs
These are the faults we find most often on Covetrus pumps.
Flow accuracy
Pumps that under- or over-infuse and fail rate-accuracy testing are repaired and recalibrated.
Upstream occlusion and drop sensor
Upstream occlusion detection needs a connected, activated drop sensor; we check and set it up.
IV set calibration
Adding and calibrating the IV sets your clinic uses, such as VetOne sets.
Batteries
Depleted or failed batteries and low-battery errors; every battery gets a recharge test.
Main board and system errors
Failed main boards behind system errors.
Display and handle damage
Damaged LCDs and touchscreens, damaged handles and missing pole clamp knobs.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Guides and Equipment
Learn more about veterinary pumps, or replace a pump that isn’t worth repairing.
Covetrus Repair Questions
Why doesn’t my Covetrus pump detect upstream occlusions?
Upstream occlusion detection on these pumps requires a drop sensor that is connected and turned on. We check the sensor and activate it during the repair or PM.
Can you calibrate our pump to the IV sets we use?
Yes. We add and calibrate the IV sets your clinic uses, such as VetOne sets.
Do you offer preventive maintenance and calibration?
Yes. Preventive maintenance and calibration are a flat fee. Contact us or call (855) 477-8866 and we will confirm pricing for your models.
Do you provide loaner pumps during repair?
We don’t offer loaners. If a pump isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified pump.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Covetrus Pumps Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Covetrus and ProMAX are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization and is not affiliated with or endorsed by Covetrus.