IPR Medical
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Customer Testimonials
What Our Customers Say About IPR Medical
Biomedical and clinical engineering teams, hospitals, surgery centers, government facilities and veterinary practices across the United States and Canada rely on IPR Medical to repair, recertify and supply their infusion pumps. Here is what they tell us.
Fast turnaroundQuick evaluations, repairs and return shipping.
Knowledgeable techniciansIn-house repair expertise across major pump brands.
Responsive peopleA team that answers, follows up and knows your account.
Fair pricingClear estimates, approved by you before any work.
From Our Customer Surveys
Great people & company to work with! Easy communication even from different time zones, fast response, fast repairs/return times!
Great service, fair pricing! I’ve dealt with several other vendors and IPR is first choice for pump repair and exchange service. Thank you!
I couldn’t be happier with the service I received from IPR Medical! We had an issue with one of our Medfusion 2001, and their team went above and beyond to ensure it was repaired quickly and efficiently. The level of expertise is exceptional.
I have no complaints, only compliments for the IPR team. Always helpful, friendly and responsive to requests and questions. I am leaving my current position and am hoping in my new role am able to use IPR.
Jazmin and Christelle are the best! Their willingness and efforts to help us… have been exceptional. We are current customers and will be far into the future. Thank you to both ladies. Outstanding!!
IPR Medical provided outstanding service for our Sigma Spectrum. They were quick, professional, and incredibly knowledgeable. I highly recommend them for any medical equipment repairs!
The customer service team is amazing. They are always super helpful with our requests and really get how our order process works, which makes things so easy to work together on. The tech feedback comes back fast too.
You guys are great. Always helpful, polite and fast service. Fabulous experience with your company all around. Thanks!
Very professional. Finally found someone to fix these.
I appreciate how easy my IPR rep makes things for me.
Félicitation à toute l’équipe et surtout à mon contact Christelle.“Congratulations to the whole team, and especially to my contact, Christelle.”
From Our Google Reviews
I’ve been using IPR (Infusion Pump Repair) for about five years, and their service has been consistently outstanding. The team is incredibly knowledgeable and stands behind all their work. They respond quickly and make the repair process for our equipment, particularly our Baxter AS40 and AS50 pumps, seamless and hassle-free. The staff is always friendly, helpful, and super responsive. I highly recommend their services to anyone in need of reliable equipment repair and maintenance.
I have had several items repaired by them with no problems. I receive them back in like-new condition. Their prices are better than other companies that I have used. They are also quick yet thorough. I highly recommend IPR.
I am the compliance director for a medical clinic, and have all of our pumps as well as our AED serviced through IPR… We had an incident where things did not go as planned and Cameron not only resolved the problem but was diligent in ensuring we were satisfied.
I am the inventory manager for a busy 24/7 ER clinic and IPR is amazing at getting my equipment repaired. Customer service is always top notch. If you have any equipment needs I would definitely reach out to them!
Absolutely amazing company! They are always a pleasure to work with, reliable, fast and very fair pricing. Would recommend this company to anyone!
Been working with IPR for years! It’s been an amazing experience and Christelle has been nothing but helpful. Very knowledgeable!
Testimonials come from IPR Medical customer satisfaction surveys and five-star Google reviews, shared with light edits for spelling. Names are shortened to protect customer privacy.
Experience It for Yourself
Send in a pump for a free evaluation, or call our team, Monday to Friday, 7:00 AM to 4:30 PM PT.
Already a customer? We’d love to hear about your experience. Leave us a Google review.