How Can We Help?
Answers to the 31 most common questions about repairs, recertified equipment, orders, shipping and warranties. Can’t find what you need? Our team is a phone call away.
Repairs & RMAs
How do I send equipment in for repair?
Submit an RMA request online. U.S. customers receive a free inbound shipping label by email. Pack your equipment securely, attach the label and drop it off with the carrier.
Is the shipping label really free?
Yes. Free inbound shipping labels and free evaluation are available to customers in the United States. Some large or specialty equipment carries an evaluation fee, and we will always tell you before you send it in.
How long does the evaluation take?
We evaluate your equipment within 1–2 business days of receiving it and email you an itemized repair estimate.
How much does a repair cost?
Repair cost depends on the model and what your unit needs, so we send an itemized estimate after the free evaluation. Preventive maintenance and calibration are a flat fee. You pay nothing until you approve the estimate.
What happens if I decline the repair?
Nothing is charged. For U.S. customers, we ship your equipment back at no cost. If you don’t want it back, we can recycle it for you, or you can trade it in toward a new or recertified unit.
How long does the repair take after I approve it?
Once you approve the estimate, we complete the repair, test it to OEM specifications, clean it and ship it back. Your estimate includes the expected turnaround for your unit.
What equipment and brands do you repair?
Infusion pumps are our specialty, including large-volume, syringe, PCA, ambulatory and enteral feeding pumps from Baxter, BD Alaris, B. Braun, ICU Medical, Smiths Medical, Moog and Eitan Medical. We also repair patient monitors, pulse oximeters, Dopplers, defibrillators, surgical, respiratory and veterinary equipment from brands like Philips, GE Healthcare, Valleylab and Mindray.
Do you service veterinary equipment?
Yes, and not just pumps. Along with veterinary infusion and syringe pumps, we repair and recertify veterinary monitors, Dopplers, centrifuges, patient warmers and other equipment for veterinary clinics and animal hospitals.
Do you offer preventive maintenance and calibration?
Yes. We perform preventive maintenance (PM) and calibration at a flat fee to keep your fleet compliant and in service, either at our Tustin facility or on-site depending on your location and equipment. Contact us or submit an RMA to schedule.
Do you offer on-site service?
Yes. Depending on your location and the models that need service, our technicians can come to your facility for repairs and preventive maintenance. Contact us to check on-site availability for your area.
Can you help us manage our PM schedule?
Yes. We can help your facility plan and complete preventive maintenance during your PM months, at our facility or on-site where available, so your equipment stays compliant and ready for patient use.
Are repairs performed in-house?
Yes. Every repair is performed by our own technicians at our Tustin, California facility, tested to OEM specifications and documented under our ISO 9001:2015 quality system.
Recertified Equipment & Parts
What does “recertified” mean?
Recertified equipment, sometimes called refurbished, is pre-owned equipment that our technicians have inspected, repaired as needed, tested to OEM specifications and cleaned before it ships. Every recertified unit includes a warranty.
What is the difference between new and recertified equipment?
New equipment has never been placed in service. Recertified (refurbished) equipment has been previously used, then restored and tested to OEM specifications by our technicians, typically at a significant savings compared to new.
Do you sell replacement parts and accessories?
Yes. We stock replacement parts, cables, sensors and accessories for infusion pumps and patient monitoring equipment. Browse parts & accessories.
Can I request a quote?
Yes. Contact our team or call (855) 477-8866 with the models and quantities you need, and we will send you a quote.
Orders & Payment
What payment methods do you accept?
We accept check, all major credit cards and wire transfer.
How do I get an invoice for my order?
Contact us or email cs@iprmed.com and we will send your invoice or any other order information you need.
Shipping
What shipping carriers do you use?
We ship with FedEx and UPS.
Do you ship to Canada and outside the United States?
Yes. Most of our customers are in the United States and Canada, and we can ship internationally on request. Contact us for rates and details. Free repair shipping labels apply to U.S. customers.
How do I track my shipment?
Use the tracking number from your shipping confirmation on the carrier’s website, or contact us and we will look it up for you.
Warranty & Returns
What warranty do you offer?
All repairs include a 90-day warranty. Recertified (refurbished) equipment comes with a 6-month or 1-year warranty depending on the model.
Do you offer extended warranties?
Yes. Extended warranties are available on select equipment. Ask our team for options when you request a quote.
What is your return policy?
Returns are handled according to our Terms and Conditions. Contact us before sending anything back and we will help you with next steps.
Selling & Trade-Ins
Do you buy used medical equipment?
Yes. We buy infusion pumps and other medical equipment you no longer need. Tell us what you have and we will make an offer.
Can I trade in equipment toward a purchase?
Yes. We can apply a buy-back credit toward new or recertified equipment, so you can upgrade at a fraction of the cost.
About IPR Medical
Is IPR Medical ISO certified?
Yes. Our quality management system has been certified to ISO 9001:2015 by DEKRA since 2020. View our certificate.
Where is IPR Medical located?
Our repair lab and warehouse are at 1421 Edinger Ave., Suite C, Tustin, California 92780.
What are your business hours?
Our team is available Monday through Friday, 7:00 AM to 4:30 PM Pacific Time at (855) 477-8866.
Who do you work with?
We serve hospitals and health systems, surgery centers, clinics, government healthcare facilities, veterinary practices, and biomedical, clinical engineering and healthcare technology management (HTM) teams.
Do you work with government facilities?
Yes. We have been awarded government contracts and work with many government healthcare facilities, including Veterans Affairs (VA) medical centers and naval hospitals. We provide repairs, preventive maintenance and recertified equipment for government buyers across the United States. Contact our team for quotes and purchasing details.