IPR Medical Privacy Policy
California Consumer Privacy Act (CCPA/CPRA) and E-Commerce Privacy Policy
Effective Date: August 14, 2025 Last Updated: October 30, 2026
This Privacy Policy explains how IPR Medical (“IPR,” “We,” “Us,” “Our”) collects, uses, discloses, and protects the personal information of California residents who visit our website iprmed.com, make purchases, or otherwise interact with us online. It is designed to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and with applicable California e-commerce regulations.
1. Scope
This Policy applies to all California residents who interact with our website, place orders, create accounts, subscribe to our communications, or provide us with personal information online. This Policy supplements our Terms and Conditions.
2. Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers: Name, shipping/billing address, email address, phone number, account username, IP address.
- Commercial Information: Records of purchased products or services, payment details (processed securely by third parties).
- Internet/Network Activity: Browsing history, device type, referring URLs, session logs, interactions with our website.
- Geolocation Data: Approximate location from IP address.
- Inferences: Preferences, product interests, and purchasing trends derived from interactions.
We collect this information:
- Directly from you (when you create an account, place an order, or contact us).
- Automatically from your device (through cookies, analytics tools, and similar technologies).
- From service providers such as payment processors, shipping carriers, and marketing partners.
3. Purposes for Collection and Use
We collect and use personal information for:
- Processing and fulfilling orders.
- Providing customer support.
- Personalizing your shopping experience.
- Conducting analytics to improve our website and products.
- Sending promotional communications (with your consent).
- Detecting and preventing fraud or security threats.
- Complying with legal and regulatory obligations.
4. Disclosure of Personal Information
We may disclose personal information to:
- Service Providers: payment processors, shipping carriers (FedEx, UPS), web hosting and IT support, our live-chat provider (Zoho), email and newsletter services, and analytics and advertising providers (Google). See Section 7 for the full list.
- Legal Authorities: As required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information for monetary value. However, certain disclosures for targeted advertising or analytics may be considered “selling” or “sharing” under California law.
5. Your California Privacy Rights
As a California resident, you have the right to:
- Know – Request that we disclose the categories and specific pieces of personal information collected, the sources, purposes, and the categories of third parties with whom we share it.
- Delete – Request that we delete personal information we hold about you, subject to certain legal exceptions.
- Correct – Request correction of inaccurate personal information.
- Opt-Out of Sale/Sharing – Request that we do not sell or share your personal information for targeted advertising.
- Limit Use of Sensitive Personal Information – If applicable, limit our use of sensitive personal information to necessary business purposes.
- Non-Discrimination – We will not deny goods/services, charge different prices, or provide a different level of service because you exercise your rights.
6. How to Exercise Your Rights
To opt out of the sale or sharing of your personal information on this browser, use our Do Not Sell or Share My Personal Information page or turn on Global Privacy Control in your browser. For any other request, use the contact methods below.
You may submit a request by:
- Email: cs@iprmed.com
- Phone: 855-477-8866
- Mail: 1421 Edinger Ave. Ste. C, Tustin CA 92780
We will verify your identity before fulfilling any request, which may involve requesting additional details. You may also designate an authorized agent to act on your behalf.
7. Cookies, Tracking Technologies and Third-Party Services
We use cookies and similar technologies to run the store, understand how the site is used and measure advertising. The services below run on iprmed.com. Each provider processes data under its own privacy policy.
| Service | What it does | Provider policy |
|---|---|---|
| Google Tag Manager and Google Analytics 4 | Site usage statistics (pages viewed, device type, approximate location, how you reached us). | |
| Google Ads conversion tracking and remarketing | Measures whether our ads lead to orders or repair requests and may show you our ads on other sites. This may be considered “sharing” under California law; you can opt out below. | |
| Zoho SalesIQ live chat | Provides the chat window. Chat conversations are handled and stored by Zoho on our behalf and may be emailed to our staff; by starting a chat you agree to this. Visitor IP addresses are masked. | Zoho |
| Google reCAPTCHA and Sign in with Google | Protects forms from spam; optional Google account sign-in for customer accounts. | |
| Google Maps and Google Fonts | Map on the Contact page; typefaces served from Google. | |
| Cloudflare | Content delivery, security and bot protection (sets a short-lived security cookie). | Cloudflare |
| Stripe (payment processing) | Processes card payments at checkout. Card numbers are entered in fields hosted by the processor and are not stored by IPR Medical. | Stripe |
| FedEx and UPS | Create prepaid repair shipping labels and deliver orders; receive the name, address and phone number needed for shipment. | FedEx · UPS |
| Forms and newsletter (Formidable Forms, hosted on our site) | Stores contact, repair, sell-equipment, careers and newsletter submissions on our own server. | This Policy |
Your choices. You can block or delete cookies in your browser settings. To opt out of advertising cookies and analytics storage on iprmed.com, use our Do Not Sell or Share My Personal Information page. We honor Global Privacy Control browser signals as a valid opt-out of sale or sharing. We do not use session-replay or screen-recording tools.
Device data. Equipment sent to us for repair or purchase may contain stored data such as infusion logs, drug libraries or patient monitoring history. Please remove patient data before shipping where the device permits. We treat any protected health information we encounter as confidential, clear device logs and memory as part of service, and will sign a business associate agreement on request. See Section 6 of our Terms and Conditions.
Children. This site is intended for healthcare, veterinary and business customers and is not directed to children under 16. We do not knowingly collect personal information from children.
Visitors outside California. We apply the practices in this Policy to all visitors. Customers in Canada may contact us at the address in Section 11 to access or correct their information under PIPEDA. Our site and servers are located in the United States, and information you provide is processed there.
8. E-Commerce Specific Disclosures
In accordance with California e-commerce requirements, we provide:
- Full Business Contact Information: Our business name, address, phone number, and email are posted on our Contact page.
- Order Confirmation: A confirmation email is sent after every order.
- Pricing and Availability: All prices are clearly displayed; availability is subject to change.
- Returns and Refunds: Our return and refund policy is posted in our Terms and Conditions.
- Secure Transactions: Payments are processed via secure, PCI-compliant payment processors.
9. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.
10. Policy Updates
We may revise this Policy at any time. Updates will be posted on this page with the “Last Updated” date modified accordingly.
11. Contact Information
For questions about this Policy or your privacy rights, contact:
IPR Medical
1421 Edinger Ave. Ste. C, Tustin CA 92780
Email: cs@iprmed.com
Phone: 855-477-8866