Medfusion Syringe Pump and CADD Pump Repair
We repair Medfusion syringe pumps, including all four Medfusion 3500 versions, and CADD Solis, Solis VIP, Legacy and Prizm ambulatory pumps. Free shipping label, free evaluation, and nothing is charged until you approve the estimate.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Medfusion and CADD Pumps We Service
Syringe and ambulatory pumps originally made by Smiths Medical.
Medfusion Syringe Pumps
- Medfusion 3500 (Versions 3 to 6)
- Medfusion 4000
- Medfusion 2010 & 2010i
- Medfusion 2001
CADD Ambulatory Pumps
- CADD Solis 2100 & 2110
- CADD Solis VIP 2120
- CADD Legacy 6300 (PCA), 6400 and 6500 (Plus)
- CADD Prizm VIP
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Medfusion and CADD Repairs
Our Medfusion 3500 guide covers the syringe-pump faults in detail.
Batteries
Depleted or failing main batteries that cause short run times and battery alarms.
Cracked cases and battery doors
Drops and daily handling crack housings, loosen handles and break battery doors.
Plunger arm and syringe holder
Damage that stops the pump from detecting or holding the syringe correctly.
Motor, clutch and force sensor
Motor rate errors, clutch faults and force-sensor problems behind false occlusion alarms.
CADD keypads and cassette latches
Worn keypads and latches that stop a cassette from locking in place.
Software
Out-of-date software; ask us about upgrade options for your fleet.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test every parameter to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Guides and Replacement Equipment
Our Medfusion 3500 guides, and recertified Medfusion and CADD pumps when replacement makes more sense.
Repair & Maintenance Guides
Recertified Medfusion & CADD Equipment
Medfusion & CADD Repair Questions
Do you repair all Medfusion 3500 versions?
Yes. We repair Versions 3, 4, 5 and 6. Our version guide explains the differences.
Can you help with PharmGuard drug libraries?
Please contact us or call (855) 477-8866 to discuss PharmGuard and drug library questions.
Do you provide loaner pumps during repair?
We don’t offer loaners. If a pump isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified pump.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Medfusion and CADD Pumps Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Smiths Medical, Medfusion, CADD, CADD-Solis, CADD-Legacy, CADD-Prizm and PharmGuard are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization and is not affiliated with or endorsed by Smiths Medical or ICU Medical, Inc.