I. PRODUCTS & SERVICES

1. WARRANTIES: Infusion Pump Repair Corp. DBA IPR Medical (“IPR,” “We,” “Us,” and“Our”) provides the following warranties:

a) New Products. IPR warrants that all new products (“New Products”) provided by IPR will be subject to the original manufacturers’ warranties, which IPR agrees to make available to You (“Customer,” “You,” and Your”); and

b) Used and Refurbished Products. IPR warrants that all Used and Refurbished Products provided by IPR will be free of material defects in (I) sales supplied by IPR (warranty period listed on invoice) and (II) our workmanship (for 90 Days) from and after the date of shipment. We will inspect the Product(s), and if We discover the claimed defect(s) exist(s), We will promptly repair or replace such Products at our sole cost and expense, using new, or at Our discretion, quality recycled parts.

c) Warranty applies only to products purchased and used in the United States or Canada. For products purchased in but used outside the United States or Canada, this warranty covers only services rendered within the United States or Canada. It does not include shipping outside the United States or Canada.

(i) IPR export terms and conditions are available upon request.
(ii) IPR Medical does not collect export taxes

The preceding warranties are provided in lieu of any and all other warranties, express and/or implied. Except as expressly set forth herein, we make no warranty, express or implied (including, without limitation, any and all warranties, merchantability, and/or fitness for any purpose), nor do we make any warranty against interference, infringement, that the Product (s) is/are fit for your intended use, application or environment, or that any product is free from defects. No such warranties shall be deemed to exist. You hereby waive any and all such warranties. We will not be responsible to you or any third party for any liabilities, claims, injuries, losses, costs, or damages arising from or associated with the use, any failure of, or any unknown defect in or with respect to, any of such products and/or their installation, transportation or storage (collectively, “Claims and Damages”). Your sole remedy for any failure of or with respect to any such products is repair or replacement as described above. You will not be entitled to collect from us. You expressly waive (both for yourself and for each of your parents, affiliates, subsidiaries, insurance companies and subrogees and your/their successors, assign and customers) any and all such claims and damages, including without limitation, lost time, lost profits, costs of cover (obtaining replacement product(s) and/or performance from another source), property damage, incidental, consequential, special and/or punitive damages.

2. SAFETY INSTRUCTIONS. You acknowledge that you have received, carefully reviewed, and are satisfied with the training, instructions, operating and user manuals, and other information (including all training required under applicable OSHA and/or ANSI Standards, if any) regarding the proper and safe transportation, use, maintenance, repair and storage of the Products (“Instructions”) provided by the Product’s original manufacturer (“OEM”) and/ or Us. You will fully comply with and will cause your employees/agents to read and fully comply with all such instructions. You will use the Product(s) only for the purpose(s) for which it/they was/were manufactured reasonably and safely and in full compliance with all applicable federal, state, and local laws, rules, and regulations. Use of the products for any purpose or in any manner other than as specified above or continued use of any defective, damaged, or malfunctioning Product, may result in injury to persons, property, or death. Accordingly, you agree to immediately discontinue the use of any Product found to be defective, in need of repair or maintenance, or otherwise not properly functioning.

3. RECEIPT/INSPECTION OF PRODUCTS. You acknowledge that, upon your receipt of any Product(s), you will immediately inspect the same and ensure that, as delivered to you, each Product is safe and in good operating condition and repair and otherwise in all ways acceptable to you. You acknowledge that you have selected the Product(s) based on your determination that it/they is/are appropriate for your purposes, use, application, and environment, and not based on any recommendation by Us. Each Product is provided to you AS IS, WHERE IS, and without any warranty, except as expressly set forth herein by Us regarding its condition or appropriateness for your purpose.

4. USE, TRANSPORTATION AND STORAGE. You acknowledge that the possession, use, transportation, and/or storage of the Products may give rise to the risk of personal injury and/ or property damage. Unless otherwise agreed in writing by IPR, all Products will be shipped FOB shipping point (Incoterms 2010). You assume all such risk and release and discharge us from any liens, liabilities, and claims arising in connection with the same, including, without limitation, any and all claims arising or in connection with our negligence (other than our own intentional misconduct).

5. HOLD HARMLESS/INDEMNITY. You assume all risks associated with the possession, use, transportation, and storage of the Product(s). Accordingly, you hereby waive any and all liens and claims arising from or associated with and agree to indemnify, defend and hold harmless IPR, its parents, affiliates, and subsidiaries, and their respective officers, directors, shareholders, agents, employees, representatives, successors and assigns – from and against, any and all liabilities, claims damages, losses costs and expenses (including without limitation, attorney’s fees, claims for bodily injury(ies) (including death), property damage, loss of time and/or inconvenience) arising in connection with such possession, use, transportation and/or storage – regardless of the cause and including any injuries and/or damages suffered by you, your employees and/or any third party(ies), except to the extent directly resulting from our intentional misconduct.

6. SITE PREPARATION. Suppose we are to deliver any Product(s). In that case, you agree to have the delivery site clean and ready for the delivery, and you agree to pay an additional charge for any delay incurred or other labor performed by Us resulting from your failure to do so timely.

7. SUBCONTRACTING AND ASSIGNMENT. You may not assign any of your rights, remedies, or obligations arising hereunder or in connection herewith. 

8. DTPA WAIVER. I (the Customer) waive my rights under the Deceptive Trade Practices-Consumer Protection Act, Section 17.41 et seq., Business & Commerce Code, a law that gives consumers special rights and protections. After consultation with an attorney of your selection, you voluntarily consent to this waiver. 

9. REFUNDS /RETURNS / CANCELATIONS / EXCHANGES / CHANGES. Any orders placed and later canceled by the purchaser will be subject to a 3% transaction fee. All orders are subject to a 25% restocking fee. Electrical items and special orders are not refundable. Returned items must be unused and in a resaleable condition. Refunds are issued within 30 days of equipment return. Freight charges will not be refunded. On all returns, an RMA number must be received prior to returning any product. This may be obtained by contacting our Customer Service Department. The purchaser may cancel their order only with the written consent of IPR and the payment of reasonable and proper cancellation charges/restocking fees. If the Customer decides to cancel or make modifications to this agreement after ten working days from the initial execution, we understand that circumstances can change. However, please note the following procedures and charges that will apply: a) An additional deposit will be required. b) Special work, such as plans, inspections, installations, warehousing, and custom items, will be invoiced separately. c) A restocking charge of 25% will be applied to any returned Goods. Any deposit made by the Customer will be utilized to cover these additional charges or any other related expenses. The importance of accommodating changes to equipment orders to the best of its abilities is acknowledged. Therefore, any changes requested may result in delays in delivery/installation and may incur additional charges. We reserve the right to apply an additional restocking fee in cases involving special-order items. To ensure efficiency and optimal use of space, we will implement a storage fee of 1.5% of invoiced amounts for any unclaimed equipment beyond 30 days. In the event of an approved return, any costs associated with the return will be the Customer’s sole responsibility.

10. MISCELLANEOUS. This Sales Order represents the complete and final agreement between You and Us and cannot be modified by oral agreement. There are no oral or other representations, warranties, or agreements not included in this Sales Order. You acknowledge that this Sales Order may be amended only in writing, signed by both You and Us. This Sales Order will be governed by and construed only under the laws of the State of California, and the proper venue for any and all legal actions seeking to interpret or enforce this Sales Order shall lie solely and exclusively in the courts located in Tustin, California. This Sales Order allocates the risk of injury or damage to persons or property arising from the Products and the transportation, storage, or use thereof between You and Us. You recognize this allocation as being fair and reasonable in light of the amounts being charged hereunder and is, in fact,
reflected in the amount(s) charged by IPR. All Orders under $5000 are to be paid in full at the time of order. Larger equipment Orders require a deposit of 50% with the balance of payment due prior to shipment. All orders are subject to a $25 minimum order amount. The terms of the foregoing Sections 1-9 will be deemed to apply not only to the Product(s) identified on the reverse side hereof but also to all other Products You may purchase from Us, whether on the date of this Sales Order or at any time in the future (except only as expressly set forth in any Sales Order or other contract subsequently executed by You and IPR).

11. PRICE POLICY. IPRMed.com reserves the right to correct any typographical errors. Although we make every effort possible to honor pricing for the duration of this publication, we reserve the right to make price adjustments in accordance with unknown price increases. However, we will notify you of any price increases prior to an order being executed.

12. AVAILABILITY. All items are subject to availability. Due to market conditions, prices may be subject to change. In case of price increases, we will contact you for approval.

13. PICTURES. All pictures and other similar representations are for illustration only. The make, model, color, and date of manufacture of the item you order may vary. Call us for details.

14. COST OF EQUIPMENT. Does not include installation. IPR does not assume responsibility for work performed by persons other than its own employees.

15. IPR MEDICAL. Equipment is shipped FOB: Tustin, California, or Shipping Point IPR shall not be liable for failure or delays in delivery or performance due to causes beyond its reasonable control, including, without limitation, delays in manufacture or transportation, acts of the purchaser or others acting for or on behalf of the purchaser, strikes or other labor difficulties, government controls or actions, acts of God or other casualties. In the event of such delay, the date of delivery or performance shall be extended for a period equal to the time lost because of the delay.

16. INSTALLATION. All installations must be performed by a certified/qualified technician, or your equipment guarantee may be void. Warranties will not apply to any Product(s) which (a) You attempt to repair without our assistance, (b) damaged as a result of improper use and/or care, faulty packing, or mishandling by any common carrier; or (c) installed other than by a qualified technician authorized by IPR.”

II. WEBSITE SUPPLEMENT

The following provisions are in addition to IPR Medical’s Warranty – Terms & Conditions and apply specifically to the use of our website (iprmed.com) and any online transactions made through it.

1. Website Use and Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by all applicable terms, including this supplement. If you do not agree, you must not use the website.

2. Intellectual Property Rights

All content on iprmed.com, including but not limited to text, graphics, images, product descriptions, logos, and layout, is the property of IPR Medical or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

• You may view, download, and print content for personal, non-commercial use only.
• Any reproduction, distribution, or modification without prior written consent from IPR Medical is strictly prohibited.

3. Account Registration and Security

Some website features may require you to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Ensuring that all information provided is accurate and up to date.
• All activities conducted under your account.

We reserve the right to suspend or terminate accounts for any violation of these Terms.

4. Online Orders and Payment

• Orders placed online are offers to purchase and are subject to acceptance by IPR Medical.
• We reserve the right to refuse or cancel orders at our discretion, including cases of pricing errors, stock unavailability, or suspected fraudulent activity.
• Payment must be made in full before shipment unless otherwise agreed in writing.

5. Product Descriptions and Website Accuracy

We strive to ensure that all product information, pricing, and availability displayed on our website are accurate. However:

• Errors may occur, and we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
• Product images are for illustrative purposes only and may not exactly match the delivered product.

6. Privacy and Data Protection

Use of our website is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information.
By using our website, you consent to our collection and use of your data in accordance with that policy.

7. Prohibited Website Uses

You agree not to:

• Use the website for unlawful purposes or in violation of any applicable laws.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with or disrupt the functionality of the website.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of any linked sites.

9. Limitation of Liability (Website Use)

To the fullest extent permitted by law, IPR Medical will not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages arising from your use or inability to use the website.
• Damages caused by viruses, malware, or other harmful components obtained through the website.

10. Modifications to Website Terms

We may update or change these website-specific terms at any time by posting the revised version on iprmed.com. Continued use of the website after changes are posted constitutes acceptance of the updated terms.

III. CALIFORNIA CONSUMER PRIVACY ACT (CCPA/CPRA) & E-COMMERCE PRIVACY POLICY

Effective Date: 8-14-2025 Last Updated: 8-14-2025

This Privacy Policy explains how IPR Medical (“IPR,” “We,” “Us,” “Our”) collects, uses, discloses, and protects the personal information of California residents who visit our website iprmed.com, make purchases, or otherwise interact with us online. It is designed to comply with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and with applicable California e-commerce regulations.

1. Scope

This Policy applies to all California residents who interact with our website, place orders, create accounts, subscribe to our communications, or provide us with personal information online. This Policy supplements our general Terms & Conditions.

2. Categories of Personal Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers: Name, shipping/billing address, email address, phone number, account username, IP address.
• Commercial Information: Records of purchased products or services, payment details (processed securely by third parties).
• Internet/Network Activity: Browsing history, device type, referring URLs, session logs, interactions with our website.
• Geolocation Data: Approximate location from IP address.
• Inferences: Preferences, product interests, and purchasing trends derived from interactions.

We collect this information:

• Directly from you (when you create an account, place an order, or contact us).
• Automatically from your device (through cookies, analytics tools, and similar technologies).
• From service providers such as payment processors, shipping carriers, and marketing partners.

3. Purposes for Collection and Use

We collect and use personal information for:

• Processing and fulfilling orders.
• Providing customer support.
• Personalizing your shopping experience.
• Conducting analytics to improve our website and products.
• Sending promotional communications (with your consent).
• Detecting and preventing fraud or security threats.
• Complying with legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose personal information to:

• Service Providers: Payment processors, shipping carriers, IT support, email marketing services, and analytics providers.
• Legal Authorities: As required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information for monetary value. However, certain disclosures for targeted advertising or analytics may be considered “selling” or “sharing” under California law.

5. Your California Privacy Rights

As a California resident, you have the right to:

1. Know – Request that we disclose the categories and specific pieces of personal information collected, the sources, purposes, and the categories of third parties with whom we share it.
2. Delete – Request that we delete personal information we hold about you, subject to certain legal exceptions.
3. Correct – Request correction of inaccurate personal information.
4. Opt-Out of Sale/Sharing – Request that we do not sell or share your personal information for targeted advertising.
5. Limit Use of Sensitive Personal Information – If applicable, limit our use of sensitive personal information to necessary business purposes.
6. Non-Discrimination – We will not deny goods/services, charge different prices, or provide a different level of service because you exercise your rights.

6. How to Exercise Your Rights

You may submit a request by:

• Email: cs@iprmed.com
• Phone: 855-477-8866
• Mail: 1421 Edinger Ave. Ste. C, Tustin CA 92780

We will verify your identity before fulfilling any request, which may involve requesting additional details. You may also designate an authorized agent to act on your behalf.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance your shopping experience.
• Analyze site usage and improve performance.
• Provide targeted advertising (if applicable).

You can manage cookies via your browser settings. For California opt-out requests related to targeted advertising, visit: https://optout.privacyrights.info.

8. E-Commerce Specific Disclosures

In accordance with California e-commerce requirements, we provide:

• Full Business Contact Information: Our business name, address, phone number, and email are posted on our Contact page.
• Order Confirmation: A confirmation email is sent after every order.
• Pricing and Availability: All prices are clearly displayed; availability is subject to change.
• Returns and Refunds: Our return/refund policy is clearly posted in our Terms & Conditions.
• Secure Transactions: Payments are processed via secure, PCI-compliant payment processors.

9. Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes.

10. Policy Updates

We may revise this Policy at any time. Updates will be posted on this page with the “Last Updated” date modified accordingly.

11. Contact Information

For questions about this Policy or your privacy rights, contact:

IPR Medical
1421 Edinger Ave. Ste. C, Tustin CA 92780
Email: cs@iprmed.com
Phone: 855-477-8866