Terms and Conditions

Effective date: October 30, 2026 (version 2026-10-30; Section 15, the USD statement and the Section 6(f) recycling sentence were added later the same day). Prior versions are available from Customer Service on request.

Infusion Pump Repair Corp., doing business as IPR Medical (“IPR,” “we,” “us,” “our”), is an ISO 9001:2015-certified independent service organization located at 1421 Edinger Ave., Suite C, Tustin, CA 92780. These Terms and Conditions (“Terms”) apply to every purchase of products from IPR, every repair or service order placed with IPR, and all use of iprmed.com. By placing an order, sending equipment to us for service, or using our website, you (“Customer,” “you,” “your”) agree to these Terms. You confirm that agreement by checking the “I agree to the Terms and Conditions” box at checkout or on our RMA Request form, and IPR’s acceptance of any order or service request is expressly conditioned on your assent to these Terms.

Contents: 1. Definitions · 2. Ordering, Payment and Pricing · 3. Shipping Policy · 4. Return and Cancellation Policy · 5. Limited Warranty · 6. Repair Services · 7. Field Service · 8. Eligibility, Safety and Proper Use · 9. Risk, Liability and Indemnity · 10. Independent Service Organization · 11. General Terms · 12. Website Terms · 13. Privacy · 14. Contact

1. Definitions

“Products” means equipment, parts and accessories sold by IPR.

“Serviced Equipment” means equipment you own, lease or control that you send to IPR, or that IPR services on site, for evaluation, repair or other service.

“Recertified” (also described as refurbished) means pre-owned equipment that IPR technicians have inspected, cleaned, repaired as needed and tested under IPR’s documented test procedures, which are based on the manufacturer’s specifications where available, and documented under IPR’s ISO 9001:2015 quality system at our Tustin, California facility. Recertification is servicing: it restores a device to its original performance and safety specifications and intended use. IPR does not remanufacture devices and does not change their intended use, labeling, or performance or safety specifications; the manufacturer’s labeling, including serial-number and UDI labels, is left intact. “Recertified” does not mean certification by the original manufacturer or by any government agency, and IPR is not the manufacturer of Recertified Products.

“Special-order items” means Products that IPR does not stock and procures or configures specifically for you. They are identified as “Special Order” on the product page or your quote before you buy, and are charged (or the deposit under Section 2(b) is taken) when the order is placed.

“Consumer” means a Customer who purchases for personal, family or household use rather than for a business, practice or facility.

2. Ordering, Payment and Pricing

All prices on this site and on IPR quotes and invoices are in U.S. dollars (USD) unless a quote states otherwise.

a) Online orders. Orders placed on iprmed.com are offers to purchase and are accepted when we send your order confirmation, subject to paragraph (d) and Section 8. Online orders are paid in full at checkout using the payment methods shown. We may refuse or cancel any order, including for pricing errors, unavailability or suspected fraud, or because the buyer does not meet the eligibility requirements in Section 8; if we cancel an order you have paid for, we refund the payment in full with no fee.

b) Quoted and institutional orders. Quoted orders over $5,000 may be placed with a 50% deposit, with the balance due before shipment. Approved hospitals, health systems and other institutional Customers may purchase on purchase order with the net payment terms stated on our quote. Terms printed on or referenced in your purchase order or other document that add to or conflict with these Terms are rejected and do not apply unless IPR accepts them in a signed writing (see Section 11 for the order of precedence). For a W-9, credit application, tax-exemption certificate or vendor forms, contact Customer Service.

c) Minimum order; taxes; late payment. Orders are subject to a $25 minimum. Sales tax is charged where required by law unless you provide a valid exemption certificate. Amounts not paid when due accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and you are responsible for reasonable costs of collection.

d) Pricing and availability. Prices and availability are subject to change without notice before an order is accepted. If we discover a pricing error after you order, we will notify you, and you may pay the corrected price or cancel for a full refund with no fee. Product photographs are illustrative: cosmetic appearance, color and date of manufacture may vary, but you will receive the make, model and, where stated, software version listed on the product page or quote.

e) Title. Title to purchased Products passes to you when we receive payment in full. Risk of loss passes as described in Section 3(c).

3. Shipping Policy

a) Shipping times and charges. Orders ship from our facility in Tustin, California. In-stock items normally ship within 1 to 2 business days after we receive payment or an accepted purchase order; typical transit time within the continental United States is 2 to 5 business days. Shipping charges are shown at checkout or on your quote. Orders with several items may ship in more than one shipment; shipping is charged once per order.

b) Delays. If an item cannot ship within the stated time, we will notify you with a revised date, and you may cancel the unshipped item for a full refund with no fee. If a delay exceeds 30 days and we have not received your consent to the new date, we will cancel the unshipped item and refund you in full. IPR is not liable for failure or delay in delivery or performance caused by events beyond its reasonable control, including delays in manufacture or transportation, strikes or other labor difficulties, government actions or acts of God, and the delivery date is extended by the time lost; this does not limit your right to cancel an unshipped item as described in this paragraph. Delays caused by your acts or omissions extend our delivery date by the time lost.

c) Risk of loss and transit damage. Unless we agree otherwise in writing, Products ship FOB origin (Tustin, California) and risk of loss passes to you when the carrier picks up the shipment. For shipments IPR arranges, IPR will file the carrier claim for transit damage, shortages or discrepancies that you report within 5 business days of delivery and will repair or replace the damaged Product or correct the discrepancy; damage reported later may not be recoverable from the carrier. Visible shipping damage is handled under this paragraph rather than Section 4(c).

d) International shipments. We ship to Canada and other countries on request. The differences for orders shipped outside the United States are those stated in this Section 3 and in Sections 4(c), 4(d), 5(g), 6(a) and 6(d); our export terms, available from Customer Service, apply to export documentation and compliance. You are the importer of record and responsible for all duties, taxes, brokerage, import fees and any import licensing required in your country.

4. Return and Cancellation Policy

a) Returns. Products may be returned within 30 days of delivery. Returned items must be unused and in resalable condition, and a Return Merchandise Authorization (RMA) number must be obtained from Customer Service before any Product is returned. All returns are subject to a 25% restocking fee, and return shipping is paid by the Customer. Original shipping charges are not refunded. Special-order items are not returnable. Refunds are normally issued within 10 business days, and in all cases within 30 days, after we receive the returned Products.

b) How returns work. Request your RMA number within 30 days of delivery, write it on the outside of the package, and ship so that we receive the item within 14 days after the RMA is issued. Returns that arrive without an RMA number may be refused or delayed. “Resalable condition,” as determined by IPR on inspection, means the original packaging, all accessories, manuals, cables and batteries are included, there is no damage, and no patient data or custom programming remains on the device. Powering a device on for incoming inspection or bench testing under the manufacturer’s procedure is not “use”; devices placed into clinical use are not eligible as standard returns. Sterile, single-use and consumable items cannot be returned once opened. Refunds are issued to the original payment method, or by check or account credit for orders paid by purchase order or check.

c) Defective on arrival. If a Product shows no shipping damage but does not work properly when received, and you notify us within 3 business days of delivery, we will issue an RMA number and, for U.S. shipments, a prepaid return label, and at your choice replace the Product or refund the full price including original shipping charges. No restocking fee applies. For shipments outside the United States, you pay return shipping and duties, which IPR refunds on confirming the defect. If our inspection finds no defect, at your choice we return the item to you at your shipping cost or process it as a standard return under paragraph (a), less the cost of the prepaid return label. Defects reported after 3 business days are handled under the Limited Warranty in Section 5: we will repair or replace the Product and, if we cannot do so within a reasonable time, refund the price paid; the restocking fee does not apply to confirmed defects. A longer inspection period for institutional Customers may be stated on your quote.

d) Warranty returns. Returns for warranty service under Section 5 are not subject to the restocking fee. Request an RMA number through our RMA Request form and note that it is a warranty claim. For Customers in the United States, you pay shipping to IPR and, for confirmed warranty defects, IPR pays return shipping to you by ground service; if no defect is found, you pay shipping both ways. For Customers in Canada and other countries, you pay shipping to and from IPR and all duties and taxes.

e) Cancellations. Paid orders canceled before shipment are refunded less an order-cancellation fee of 4% of the amount paid. Unpaid orders placed on purchase order may be canceled before shipment at no charge. No fee applies when a cancellation results from our delay or a pricing error. Orders canceled after shipment are handled as returns under paragraph (a). Special-order items cannot be canceled once ordered unless we are unable to ship by the date stated on your quote.

5. Limited Warranty

a) New Products. New Products sold by IPR, including IPR-brand equipment, carry the limited warranty stated on the product page and your invoice. New Products made by other manufacturers are covered by the original manufacturer’s warranty, which IPR will make available to you to the extent the manufacturer permits.

b) Recertified Products. IPR warrants to the original purchaser, and to the purchaser’s affiliates for whose use the Product was bought, that Recertified Products will be free from defects in materials and workmanship for the warranty period stated on the product page and your invoice (typically 6 months or 1 year, depending on the model), measured from the date of delivery. If the product page at the time of your order and the invoice differ, the longer period applies; if no period is stated, the period is 6 months. Extended warranties are available at the time of purchase from Customer Service.

c) Repair services. IPR warrants the workmanship of its repairs, and the parts it installs, for 90 days from the date the repaired equipment is delivered back to you or, for field service, the date the work is completed. This warranty covers the reported failure and the work performed and parts installed under the approved estimate, not other components or pre-existing conditions.

d) Remedy. If you report a defect within the warranty period, we will inspect the Product. If we confirm the defect, we will promptly repair or replace the Product at no charge for parts and labor, using new parts or serviceable used parts that meet IPR’s quality standards; shipping is allocated under Section 4(d). If we cannot repair or replace a defective Product within a reasonable time (within 30 days where the law requires), we will refund the price you paid for it (for repair services, the price paid for the repair). Except as provided in Section 4(c), repair, replacement or refund as described here is your sole and exclusive remedy for a defective Product or service.

e) Exclusions. The warranty does not cover: damage or failure caused by misuse, accident, improper use or care, fluid ingress, or failure to perform the manufacturer’s specified preventive maintenance; repairs or modifications by anyone other than IPR or technicians working under IPR’s direction (routine preventive maintenance and user-serviceable procedures performed by your qualified biomedical staff under the manufacturer’s service manual do not void the warranty); faulty packing or mishandling by a carrier; consumable and wear items supplied with equipment, such as door seals, administration sets, cassettes, cables, sensors and accessories (cables and sensors sold as separate Products carry the warranty stated on their product page); normal wear and cosmetic items; damage caused by use with accessories or disposables not approved by the manufacturer; and software or firmware not supplied by IPR.

f) Batteries. Batteries in Recertified equipment are covered for the same warranty period as the equipment. Batteries may not be new; IPR tests each battery against the manufacturer’s minimum run-time specification or IPR’s documented acceptance criteria before shipment.

g) Where warranty service is performed. Except as provided in Section 7(d), warranty service is performed at our facility in Tustin, California. For equipment located in Canada or outside the United States, you pay shipping to and from IPR and all duties and taxes.

h) Software and safety notices. Recertified equipment is supplied with the software version stated on the product page and tested under IPR’s documented test procedures. IPR does not warrant that the software is the manufacturer’s latest release, and installs manufacturer software updates only where the manufacturer makes them available to independent service organizations. IPR records the serial number of each device it sells or services. If IPR receives a manufacturer or regulator recall or safety notice that identifies, by model or serial number, equipment IPR sold to you, IPR will make reasonable efforts to notify you within 10 business days at the contact information on your order. You remain responsible for registering devices with the manufacturer where the manufacturer offers registration to secondary owners, and for monitoring manufacturer, FDA, Health Canada and other applicable safety communications.

i) Disclaimer of other warranties. Except for the express limited warranties in Sections 5(a) through 5(c) and 5(f), and subject to paragraph (j), IPR makes no other warranties, express or implied, and disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. IPR does not warrant that any Product is suitable for your intended use, application or environment; you have selected each Product based on your own determination and not on any recommendation by IPR. Where implied warranties cannot be disclaimed, they are limited in duration to the express warranty period to the extent permitted by law.

j) Consumers. If you are a Consumer, IPR does not disclaim implied warranties; they are limited in duration to the express warranty period to the extent the law allows. Nothing in these Terms limits rights you have under the Song-Beverly Consumer Warranty Act, the Magnuson-Moss Warranty Act, or other laws that cannot be waived. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so those limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

6. Repair Services

a) Sending equipment. Complete our RMA Request form (which issues your RMA number) before shipping and include the RMA number with the equipment. For Customers in the United States sending equipment for paid repair, IPR provides a prepaid inbound shipping label through the RMA form (warranty claims are shipped as described in Section 4(d)). Customers in Canada and other countries pay shipping to and from IPR and all duties and taxes. Clean and decontaminate equipment before shipping and confirm this on the RMA form; equipment that cannot be fully decontaminated must be labeled as required by OSHA 29 CFR 1910.1030 and identified on the RMA. We may refuse, or charge the decontamination fee stated on your estimate for, equipment that arrives contaminated. Pack equipment securely; equipment containing lithium batteries must be packed and labeled as DOT and IATA rules require, and the prepaid label does not change your packing obligations. Risk of loss for inbound shipments remains with you until the carrier delivers to our facility. For shipments on IPR’s prepaid label, IPR files the carrier claim, and recovery is limited to the carrier’s declared value unless you request and pay for additional coverage before shipping. IPR is not responsible for transit damage caused by inadequate packing.

b) Device data and incident equipment. Tell us on the RMA form if the equipment was involved in a patient incident, complaint or investigation; IPR will preserve event logs, quarantine the unit and not alter it beyond the work you authorize. Otherwise, remove patient data before shipping where the device permits. IPR treats any patient or facility data remaining on Serviced Equipment as confidential, will not access, use or disclose it except as needed to perform the service, securely clears device logs and memory as part of service, and will notify you promptly of any unauthorized access or disclosure. IPR will enter into a reasonable business associate agreement on request. Unless you instruct otherwise in writing, drug libraries and custom configurations are not retained; you are responsible for reloading and verifying your drug library and settings before clinical use.

c) Evaluation and approval. Evaluation is free unless we tell you otherwise before you ship. Where an evaluation fee applies (for example, when the evaluation consumes disposables), the fee, and whether it is credited toward an approved repair or exchange, is stated on your quote or invoice. We evaluate the equipment and send you a written estimate. If we identify that your equipment is subject to an open manufacturer recall or field correction, we will tell you in the estimate; corrections that only the manufacturer can perform are not included in IPR’s repair. We will not perform any repair work, and will not charge you for repairs, until you approve the estimate by email, purchase order or signed quote, or by another method specified on your account. IPR uses new manufacturer parts where available, new parts from qualified suppliers that meet the manufacturer’s specifications, or tested serviceable used parts.

d) Declined repairs. If you decline an estimate, we return the equipment to Customers in the United States at no charge, except for items we told you in advance carry an evaluation fee, where that fee and the return shipping are your responsibility. Customers outside the United States pay return shipping. As an alternative to return, you may apply a declined unit as exchange credit toward the purchase of other equipment from IPR; ask Customer Service for the credit amount. Exchange credit has no cash value, applies only to equipment (not parts or accessories) purchased from IPR, must be used within 90 days (this expiry does not apply to Consumers), and title to the exchanged unit passes to IPR when the credit is applied; you represent that you have authority to transfer that title. If the credit is unused when it expires, we will return the unit to you (at no charge within the United States) or, absent instructions, handle it under paragraph (f), with the periods in paragraph (f) running from the date the credit expires; no storage is billed while the credit is open. IPR does not provide loaner equipment.

e) Your equipment in our care. You represent that you own, lease or are otherwise authorized by the owner to possess the Serviced Equipment, to request service and to agree to these Terms. IPR will use reasonable care with Serviced Equipment in its possession. IPR’s liability for loss of or damage to Serviced Equipment while in IPR’s possession is limited to the lesser of its repair cost or the replacement cost of a comparable Recertified unit; this limit applies instead of Section 9(e). You are responsible for insuring your equipment above that amount. IPR maintains commercial general liability insurance, and certificates of insurance are available on request.

f) Unclaimed equipment. We understand that purchase approvals can take time. If we have not received your approval, a request to return the equipment, or other instructions within 60 days after we send an estimate (or a notice that the equipment cannot be economically repaired), we will send you a written reminder; email to the address on your RMA is sufficient. Beginning 90 days after the date of the estimate or notice, storage is billed at the greater of 1.5% of the estimate or $25 per unit per month, which reflects IPR’s reasonable cost of storage, insurance and handling. If we receive no instructions within 180 days after the date of the estimate or notice, we will send a final written notice by email and certified mail to the address on your RMA and to any purchasing or accounts-payable contact on the related purchase order. If we receive no response within 30 days after that final notice, the equipment will be considered abandoned. IPR may then enforce its lien and sell the equipment under California Civil Code sections 3051 and 3052, after notifying any owner or lienholder identified on the RMA, apply the proceeds to storage, handling and shipping charges, and remit any surplus to you; equipment that has no commercially reasonable resale value may instead be recycled or disposed of after the final notice period. These periods are tolled while a purchase order for the repair is pending with IPR or a dispute about the estimate is open.

g) Service records, parts and invoices. Each repaired or Recertified unit is returned with a service report identifying the serial number, work performed, parts replaced and test results, and IPR retains sales and service records to support recall traceability. Title to parts IPR installs passes to you on payment; parts removed become IPR’s property unless you request their return on the RMA. Completed repairs are covered by the 90-day warranty in Section 5(c). Repair invoices, including any return shipping stated on the estimate, are due before return shipment unless net terms apply.

7. Field Service

a) Scope. On-site field service is available in selected areas by quote. The quote states the labor, travel and parts charges and any minimum charge. Field service is scheduled and managed by IPR and performed by qualified technicians under IPR’s direction; IPR remains responsible to you for the work, is responsible for the acts and omissions of every technician it assigns as if they were IPR’s own, and will ensure they comply with your reasonable site-access, safety, credentialing and confidentiality requirements provided in advance.

b) Site requirements. You will make the equipment available at the scheduled time, provide safe access to the work area, and ensure that the equipment has been cleaned and decontaminated before service. Waiting time, return trips or additional labor caused by the equipment or site not being ready will be charged at the quoted rates.

c) Scheduling and cancellation. Field-service visits canceled or rescheduled with less than 2 business days’ notice may be charged the quoted trip charge.

d) Warranty. Field-service work is covered by the 90-day repair warranty in Section 5(c); warranty service for field work may, at IPR’s option, be performed on site or at our Tustin facility.

8. Eligibility, Safety and Proper Use

a) Prescription devices and eligible buyers. Federal law restricts certain Products to sale by or on the order of a licensed healthcare practitioner; the labeling of those Products says “Rx only.” IPR sells such Products only to healthcare and veterinary facilities; to holders of a medical, nursing, veterinary or other applicable professional license; and to businesses that service, distribute or provide such equipment to licensed users; and to accredited educational and research institutions, for training or research use and not for patient care. IPR does not sell prescription devices directly to patients for home use. By ordering such a Product you represent that you fall within one of these groups, and you will complete any eligibility attestation we request at checkout and provide license, facility or business information before shipment when asked. We may cancel, with a full refund and no fee, any order that does not meet these requirements. The website and our Products are intended for businesses, practices and facilities and for individuals who are at least 18 years old.

b) Veterinary products. IPR-brand veterinary equipment is labeled for veterinary use only and is not for use on human patients. Human-labeled Products sold to veterinary Customers retain the manufacturer’s labeling and are supplied for use under a licensed veterinarian’s supervision.

c) Instructions and training. You will ensure that everyone who transports, uses, maintains or stores a Product has received and follows the training, instructions, operating and user manuals, and other information regarding its proper and safe transportation, use, maintenance, repair and storage (“Instructions”). The Instructions are those provided by the Product’s original manufacturer or by us, and include any training required under applicable OSHA or ANSI standards.

d) Proper use. You will use each Product only for the purposes for which it was manufactured, reasonably and safely, and in full compliance with all applicable federal, state and local laws, rules and regulations. Use of a Product for any other purpose or in any other manner, or continued use of any defective, damaged or malfunctioning Product, may result in injury, property damage or death. You agree to immediately stop using any Product found to be defective, in need of repair or maintenance, or otherwise not functioning properly.

e) Receipt and inspection. Inspect every shipment as soon as you receive it and confirm that each Product is in good operating condition. To receive carrier-claim handling, report shipping damage, shortages or discrepancies within 5 business days of delivery as described in Section 3(c); to receive a prepaid label and full refund, report Products that do not work properly within 3 business days as described in Section 4(c).

f) Incidents and complaints. If a Product or Serviced Equipment is involved in a death, serious injury or malfunction, notify IPR promptly at cs@iprmed.com. IPR maintains complaint records, will preserve returned units and data relevant to the event, and will cooperate with the manufacturer’s and regulators’ investigations and any correction or removal. This does not replace your own reporting obligations under 21 CFR Part 803 or other applicable law.

9. Risk, Liability and Indemnity

a) Assumption of risk. You acknowledge that the possession, use, transportation and storage of Products and Serviced Equipment may give rise to the risk of personal injury and property damage, and you assume that risk and release IPR from liabilities and claims arising from your possession, use, transportation or storage of Products and Serviced Equipment, except to the extent caused by IPR’s negligence, gross negligence, willful misconduct or breach of these Terms.

b) Your indemnity. To the extent permitted by the law that applies to you, you agree to indemnify, defend and hold harmless IPR, its parents, affiliates and subsidiaries, and their respective officers, directors, shareholders, agents, employees, representatives, successors and assigns, from and against third-party claims and the resulting liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees), including claims for bodily injury, death or property damage, arising from your possession, use, transportation or storage of Products or Serviced Equipment, or your breach of these Terms, except to the extent caused by IPR’s negligence, gross negligence, willful misconduct or breach of these Terms.

c) IPR’s indemnity. IPR will indemnify, defend and hold you harmless from third-party claims and the resulting liabilities, damages, losses, costs and expenses (including reasonable attorneys’ fees) to the extent caused by IPR’s negligence or willful misconduct, by defects in IPR’s workmanship or in parts IPR installs, or by a claim that an IPR-brand Product infringes a third party’s U.S. intellectual-property rights.

d) Exclusion of certain damages. To the fullest extent permitted by law, neither party will be liable to the other for lost profits, lost time, costs of cover (obtaining replacement products or services from another source), or incidental, consequential, special or punitive damages arising from or relating to any Product or service, except as provided in Section 9(f).

e) Limitation of liability. To the fullest extent permitted by law, IPR’s total liability arising from or relating to any Product or service will not exceed the greater of the amount you paid IPR for that Product or service or $1,000.

f) What is not limited. Sections 9(d) and 9(e) do not apply to IPR’s liability for loss of or damage to Serviced Equipment under Section 6(e), to IPR’s indemnity obligations under Section 9(c), to IPR’s gross negligence or willful misconduct, or to IPR’s breach of its data obligations under Section 6(b). Nothing in these Terms excludes or limits IPR’s liability for death or personal injury caused by IPR’s negligence or by a defect in a Product (including under strict products liability), for fraud, or for any other liability that cannot be excluded or limited under applicable law. Sections 9(a), 9(b) and 9(g) do not apply to Consumers. To the extent you have authority to do so and your insurance permits, you waive subrogation claims by your insurers against IPR for losses covered by your insurance.

g) Allocation of risk. These Terms allocate the risk of injury or damage to persons or property arising from Products and Serviced Equipment between you and us. You recognize this allocation as fair and reasonable in light of the amounts charged, and it is reflected in IPR’s prices.

10. Independent Service Organization

IPR is an independent service organization. Depot repairs and recertification are performed by IPR technicians at our Tustin, California facility. IPR is the brand owner of IPR-brand equipment. Other manufacturer and product names appearing on our website and documents are trademarks of their respective owners and are used only to identify the original manufacturer’s equipment. Except where we expressly state otherwise (as of the effective date, IPR is an authorized Parks Medical Doppler repair facility and an Eitan Medical Level 2 Sapphire service center), IPR is not sponsored by, affiliated with, or endorsed by any original equipment manufacturer, and the manufacturer’s warranty does not apply to Recertified Products unless stated.

11. General Terms

Agreement and order of precedence. If IPR and you have signed a master purchase, service or vendor agreement, that agreement controls over these Terms to the extent of any conflict. Otherwise, the order of precedence is: (1) a quote or other writing signed by IPR; (2) IPR’s order confirmation or invoice; (3) these Terms; (4) the product page, except that the warranty period is determined under Section 5(b). Together, the documents listed above are the complete and final agreement between you and us regarding your purchase or service order. Product-specific representations you rely on should be stated on your quote or order confirmation. These Terms cannot be modified by oral agreement, and there are no oral or other representations, warranties or agreements not included here.

Changes. We may update these Terms by posting a revised version on iprmed.com with a new effective date. The Terms in effect when you place an order or send equipment for service govern that transaction.

Confidentiality. Each party will keep confidential the other’s non-public business information received in connection with an order or service, including pricing, equipment inventories and device data, and will use it only to perform under these Terms, except as required by law.

Compliance. IPR represents that it is not excluded, debarred or suspended from participation in any federal health care program or federal procurement program. You agree to comply with U.S. export laws and will not export or re-export Products in violation of those laws.

Assignment. Neither party may assign its rights or obligations under these Terms without the other’s written consent, except to an affiliate or to a successor to substantially all of its relevant business or assets, on written notice.

Notices. Legal notices to IPR must be sent to Infusion Pump Repair Corp. dba IPR Medical, 1421 Edinger Ave., Suite C, Tustin, CA 92780, Attention: Customer Service, with a copy to cs@iprmed.com. Notices to you may be sent to the contact information on your order, RMA or purchase order.

Governing law and venue. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. To the extent permitted by law, any legal action to interpret or enforce these Terms must be brought exclusively in the state or federal courts located in Orange County, California, and you consent to the jurisdiction of those courts. If you are a Consumer, venue is as provided by law.

Severability and waiver. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect. A party’s failure to enforce any provision is not a waiver of its right to enforce it later.

12. Website Terms

Acceptance. By accessing or using iprmed.com, you agree to these Terms. If you do not agree, do not use the website. Continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms for future use of the website.

Accuracy. We work to keep product information, pricing and availability accurate, but errors may occur. We may correct any error, inaccuracy or omission at any time without prior notice; pricing errors discovered after you order are handled under Section 2(d).

Intellectual property. All content on iprmed.com, including text, graphics, images, product descriptions, logos and layout, is the property of IPR or its licensors and is protected by U.S. and international copyright, trademark and other intellectual-property laws. You may view, download and print content for personal, non-commercial or internal business use only. Any other reproduction, distribution or modification without our prior written consent is prohibited. Report suspected copyright infringement to cs@iprmed.com.

Accounts. Some features require an account. You are responsible for keeping your credentials confidential, keeping your information accurate and current, and all activity under your account. We may suspend or terminate accounts that violate these Terms.

Communications. By placing an order you agree to receive transactional emails about your order, RMA or repair. If you provide a mobile number, you agree that we may send transactional text messages about your order, RMA or repair; message and data rates may apply, and you can reply STOP to opt out. Marketing emails and text messages are sent only with your separate consent, which is not a condition of purchase, and include an unsubscribe or opt-out method.

Payment disputes. If you have a problem with a charge, contact Customer Service before disputing it with your card issuer so we can resolve it. Amounts legitimately owed remain due if a dispute is reversed. This does not limit your rights under applicable law.

Reviews and submissions. If you post a review or other content on our website, you grant IPR a non-exclusive, royalty-free license to use, display and reproduce it in connection with our business, and you confirm it is accurate and your own.

Prohibited uses. You agree not to use the website for unlawful purposes, attempt to gain unauthorized access to our systems or data, or interfere with or disrupt the website.

Third-party links. Links to third-party websites are provided for convenience. We are not responsible for the content, accuracy or practices of linked sites.

Website availability and liability. The website is provided as available; we may suspend or change it at any time. To the fullest extent permitted by law, IPR is not liable for any indirect, incidental, consequential, special or punitive damages arising from your use of or inability to use the website, or for damage caused by viruses, malware or other harmful components obtained through the website.

California residents. Under California Civil Code section 1789.3, California Consumers may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Our contact information is in Section 14.

13. Privacy

Our collection and use of personal information, including the rights of California residents under the CCPA/CPRA, is described in our Privacy Policy.

14. Contact

IPR Medical (Infusion Pump Repair Corp.)
1421 Edinger Ave., Suite C, Tustin, CA 92780
Phone: (855) 477-8866, Monday through Friday, 7:00 AM to 4:30 PM Pacific
Email: cs@iprmed.com

15. Trademarks, User Content and Notices of Claimed Infringement

a) Trademarks. Manufacturer and product names on this site are used only to identify the equipment we sell, repair and support. Our Trademark Notice explains how those names are used and which manufacturer service designations IPR holds; it forms part of these Terms.

b) User content. If you post a product review, comment or other content on this site, you confirm that it is your own, that it is accurate, and that it does not infringe anyone’s rights; you grant IPR a non-exclusive, royalty-free license to display it. IPR may edit or remove user content at any time and will terminate the posting ability of repeat infringers.

c) Notices of claimed infringement. If you believe material on this site infringes your copyright or trademark, send a notice with the elements required by 17 U.S.C. §512(c)(3) (your signature, identification of the work and of the material by URL, your contact details, a good-faith statement and a statement under penalty of perjury) to our designated agent: IPR Medical (Infusion Pump Repair Corp.), Attn: Copyright Agent, 1421 Edinger Ave., Suite C, Tustin, CA 92780, cs@iprmed.com, (855) 477-8866. The full procedure, including counter-notices, is in our Trademark Notice.