Eitan Medical (Q Core) Sapphire Pump Repair
IPR Medical is listed on Eitan Medical’s Sapphire service center directory, and our Level 2 certified technicians repair Sapphire Multi-Therapy and Sapphire Epidural pumps, including units sold under the Q Core name. Free shipping label, free evaluation, and no charge until you approve the work.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Sapphire Pumps We Service
The Sapphire line from Eitan Medical, formerly Q Core Medical.
Sapphire Line
- Sapphire Multi-Therapy
- Sapphire Epidural
- Q Core-branded Sapphire pumps
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Sapphire Repairs
The faults we see most often on Sapphire pumps.
Batteries and charging
Batteries that no longer hold a charge and charging or power faults.
Door and cassette latch
Worn doors and latches that stop the pump from detecting a loaded administration set.
Air-in-line and occlusion alarms
Sensor faults behind false or nuisance alarms.
Touchscreen and display
Unresponsive touchscreens and display failures.
Drops and cracked housings
Damage to housings and pole clamps from transport and ambulatory use.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test every parameter to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Guides and Replacement Equipment
Guides for pump care, and recertified Sapphire pumps when replacement makes more sense.
Repair & Maintenance Guides
Recertified Eitan Sapphire Equipment
Eitan Sapphire Repair Questions
Is IPR Medical an authorized Sapphire service center?
IPR Medical is listed on Eitan Medical’s Sapphire service center directory, and our technicians hold Level 2 Sapphire certification.
Can you help with Sapphire drug libraries or software?
Please contact us or call (855) 477-8866 to discuss drug library and software questions.
Do you provide loaner pumps during repair?
We don’t offer loaners. If a pump isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified pump.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Sapphire Pumps Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Eitan Medical, Q Core and Sapphire are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization listed on Eitan Medical’s Sapphire service center directory; it is not otherwise affiliated with or endorsed by Eitan Medical.