Eitan Medical (Q Core) Sapphire Pump Repair
IPR Medical is listed on Eitan Medical’s Sapphire service center directory, and our Level 2 certified technicians repair Sapphire Multi-Therapy and Sapphire Epidural pumps, including units sold under the Q Core name. Free shipping label, free evaluation, and no charge until you approve the work.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Sapphire Pumps We Service
The Sapphire line from Eitan Medical, formerly Q Core Medical.
Sapphire Line
- Sapphire Multi-Therapy
- Sapphire Epidural
- Q Core-branded Sapphire pumps
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Sapphire Repairs
The faults we see most often on Sapphire pumps.
Batteries and charging
Batteries that no longer hold a charge and charging or power faults.
Door and cassette latch
Worn doors and latches that stop the pump from detecting a loaded administration set.
Air-in-line and occlusion alarms
Sensor faults behind false or nuisance alarms.
Touchscreen and display
Unresponsive touchscreens and display failures.
Drops and cracked housings
Damage to housings and pole clamps from transport and ambulatory use.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test every parameter to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Sapphire History: Q Core, Eitan Group and Eitan Medical
Sapphire pumps have carried the Q Core, Eitan Group and Eitan Medical names. If your pump or manual says Q Core, here is where it fits and what that means for service today.
- 2009
Eitan Group and Q Core
Boaz Eitan, founder of Saifun Semiconductors, buys Q Core, an Israeli infusion pump maker developing the Sapphire pump, out of receivership. The business grows into the Eitan Group.
- 2013
Sapphire reaches the U.S.
Hospira agrees in early 2013 to distribute Sapphire in key markets and introduces it in the U.S. later that year.
- 2020
Eitan Medical
In November 2020 the Eitan Group and its companies, including Q Core Medical, rebrand as Eitan Medical. Q Core Medical Ltd. was long named as the Sapphire’s manufacturer, and more recent notices name Eitan Medical Ltd.
- 2020–2021
Updated Sapphire software
The FDA clears an upgraded Sapphire system in November 2020, adding the perineural route for pain management therapies, and Eitan Medical announces the Rev15 software in January 2021.
Names you may see on Sapphire equipment
What this means for your fleet
A Sapphire pump labeled Q Core or Eitan Medical is the same platform. IPR Medical is listed on Eitan Medical’s Sapphire service center directory, and our Level 2 certified technicians repair Sapphire Multi-Therapy and Sapphire Epidural pumps under either name, test them to OEM specifications and back every repair with a 90-day warranty.
Compiled from SEC filings, company press releases and FDA records.
Guides and Replacement Equipment
Guides for pump care, and recertified Sapphire pumps when replacement makes more sense.
Repair & Maintenance Guides
Recertified Eitan Sapphire Equipment
Eitan Sapphire Repair Questions
Is IPR Medical an authorized Sapphire service center?
IPR Medical is listed on Eitan Medical’s Sapphire service center directory, and our technicians hold Level 2 Sapphire certification.
Is Q Core the same as Eitan Medical?
Yes. Q Core Medical developed the Sapphire pump and is part of the Eitan Group, which rebranded as Eitan Medical in November 2020. Older labels and notices name Q Core Medical Ltd. as the manufacturer and newer ones name Eitan Medical Ltd., so you may see either name on Sapphire pumps and manuals.
Can you help with Sapphire drug libraries or software?
Please contact us or call (855) 477-8866 to discuss drug library and software questions.
Do you provide loaner pumps during repair?
We don’t offer loaners. If a pump isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified pump.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Sapphire Pumps Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Eitan Medical, Q Core, Sapphire and Hospira are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization listed on Eitan Medical’s Sapphire service center directory; it is not otherwise affiliated with or endorsed by Eitan Medical.