Welch Allyn Vital Signs Monitor Repair
We repair Welch Allyn Connex and Spot vital signs monitors, Propaq Encore transport monitors, Microstream CO2 modules, SureTemp thermometers and ELI and CP series resting ECG units. Send your equipment in with a free shipping label, get a free evaluation and a clear estimate, and approve the work before anything is charged.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Welch Allyn Equipment We Service
Vital signs, transport and diagnostic equipment from Welch Allyn, including models out of manufacturer support.
Connex
- Connex Vital Signs Monitor (6000 series)
- Connex Spot Monitor
- Connex NIBP modules
Spot Vital Signs
- Spot Vital Signs
- Spot Vital Signs LXi
Transport & CO2
- Propaq Encore
- Microstream CO2 modules
ECG & Thermometry
- ELI 380 resting ECG
- CP 150 resting ECG
- SureTemp Plus 690 thermometer
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Welch Allyn Repairs
These are the faults we find most often on Welch Allyn monitors.
NIBP pump failures
Failed NIBP pumps and pump assemblies behind blood pressure errors on Spot, Connex and Propaq monitors.
Display and touchscreen problems
Dim or defective LCDs, unresponsive touchscreens and distorted displays.
Software upgrades
Connex monitors that need a software upgrade to resolve errors or match the rest of your fleet.
Power, batteries and AC jacks
Failed power supplies, depleted batteries and broken AC power jacks.
Radio and main boards
Failed wireless radio boards, main board faults and loose internal connections.
CO2 and temperature
Microstream CO2 failures, and SureTemp probe malfunctions and system errors.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Welch Allyn History: Protocol Systems, Hill-Rom, Mortara and Baxter
Welch Allyn has been part of Hill-Rom and now Baxter, and its lineup includes products from Protocol Systems and Mortara. If your Propaq or ECG says Protocol or Mortara, here is where it fits and what that means for service today.
- 1915
Founded in Auburn, New York
Welch Allyn is founded in Auburn, New York, in 1915 and moves to Skaneateles Falls, New York, in 1953, where it is still based.
- 2000
Protocol Systems and Propaq
Welch Allyn buys Protocol Systems of Beaverton, Oregon, maker of the Propaq transport monitors, and forms Welch Allyn Protocol.
- 2015
Hill-Rom buys Welch Allyn
Hill-Rom completes its $2.05 billion acquisition of Welch Allyn on September 8, 2015.
- 2017
Mortara joins
Hill-Rom buys Mortara Instrument of Milwaukee for $330 million in February 2017, adding ELI resting ECGs and the Quinton and Burdick brands.
- 2021
Baxter buys Hillrom
Baxter completes its acquisition of Hillrom on December 13, 2021, for $10.5 billion, about $12.5 billion including debt. Welch Allyn is now part of Baxter; see our Baxter pump history for the rest of the family.
Names you may see on Welch Allyn equipment
What this means for your fleet
A Propaq labeled Protocol Systems or an ELI ECG labeled Mortara belongs to today’s Welch Allyn family under Baxter. IPR Medical repairs Connex and Spot monitors, Propaq Encore, Microstream CO2 modules, SureTemp thermometers and ELI and CP resting ECG units in-house, tests them to OEM specifications and backs every repair with a 90-day warranty.
Compiled from SEC filings, company press releases and FDA records.
Guides and Equipment
Learn more about monitoring equipment, or stock up on accessories for your Welch Allyn monitors.
Learn More
Welch Allyn Repair Questions
Can you update the software on our Connex monitors?
Yes. We perform software upgrades on Connex monitors as part of a repair or PM. Let us know on your RMA request if you need units brought to a specific version.
Who owns Welch Allyn?
Baxter International. Hill-Rom bought Welch Allyn in 2015, and Baxter bought Hillrom in December 2021. Welch Allyn products, including Propaq monitors from the former Protocol Systems and ELI resting ECGs from Mortara, are part of Baxter today.
Do you repair Welch Allyn resting ECG units?
Yes. We repair ELI 380 and CP 150 resting ECG units, including displays, cover hinges, cables and power connectors.
Do you offer preventive maintenance and calibration?
Yes. Preventive maintenance and calibration are a flat fee. Contact us or call (855) 477-8866 and we will confirm pricing for your models.
Do you provide loaner monitors during repair?
We don’t offer loaners. If a monitor isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified monitor.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Welch Allyn Monitors Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Welch Allyn, Connex, Spot Vital Signs, Propaq, Microstream, SureTemp, ELI, Protocol, Mortara, Hillrom and Baxter are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization and is not affiliated with or endorsed by Welch Allyn or Baxter International Inc.