Medfusion Syringe Pump and CADD Pump Repair
We repair Medfusion syringe pumps, including all four Medfusion 3500 versions, and CADD Solis, Solis VIP, Legacy and Prizm ambulatory pumps. Free shipping label, free evaluation, and nothing is charged until you approve the estimate.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Medfusion and CADD Pumps We Service
Syringe and ambulatory pumps originally made by Smiths Medical.
Medfusion Syringe Pumps
- Medfusion 3500 (Versions 3 to 6)
- Medfusion 4000
- Medfusion 2010 & 2010i
- Medfusion 2001
CADD Ambulatory Pumps
- CADD Solis 2100 & 2110
- CADD Solis VIP 2120
- CADD Legacy 6300 (PCA), 6400 and 6500 (Plus)
- CADD Prizm VIP
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Medfusion and CADD Repairs
Our Medfusion 3500 guide covers the syringe-pump faults in detail.
Batteries
Depleted or failing main batteries that cause short run times and battery alarms.
Cracked cases and battery doors
Drops and daily handling crack housings, loosen handles and break battery doors.
Plunger arm and syringe holder
Damage that stops the pump from detecting or holding the syringe correctly.
Motor, clutch and force sensor
Motor rate errors, clutch faults and force-sensor problems behind false occlusion alarms.
CADD keypads and cassette latches
Worn keypads and latches that stop a cassette from locking in place.
Software
Out-of-date software; ask us about upgrade options for your fleet.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test every parameter to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Medfusion and CADD History: Deltec, Medex, Smiths Medical and ICU Medical
CADD and Medfusion pumps began at two different companies, Deltec and Medfusion, Inc. Medex bought Medfusion, Smiths Medical later brought Deltec and Medex together, and ICU Medical bought Smiths. If your pump says Deltec, Medex or Smiths, here is where it fits and what that means for service today.
- 1983–1986
Deltec and the first CADD pumps
Engineers in St. Paul, Minnesota, start Deltec Systems and develop the CADD (Computerized Ambulatory Drug Delivery) pump. In 1986 Deltec merges with Pharmacia units to form Pharmacia Deltec.
- 1984–1994
Medfusion in Georgia
Medfusion, Inc. develops the Medfusion syringe pumps in the Atlanta area and receives its own FDA clearances. Medex acquires the company in the early 1990s, and later Medfusion pumps are cleared under the Medex name.
- 1994–2001
Smiths buys Deltec
Smiths Industries buys Pharmacia Deltec in 1994 and renames it SIMS Deltec. The CADD-Prizm VIP follows in 1996 and the CADD-Legacy in 1998, and the company becomes Deltec, Inc. in 2001.
- 1997
Graseby joins Smiths
Smiths Industries buys Britain’s Graseby, adding its syringe drivers to the business that becomes Smiths Medical.
- 2005
Medex and Medfusion
Smiths buys Medex, maker of the Medfusion 3500 syringe pump with PharmGuard software, for about $925 million. Medfusion pumps now sit alongside CADD under Smiths Medical.
- 2022
ICU Medical buys Smiths Medical
ICU Medical completes its roughly $2.5 billion cash-and-stock acquisition of Smiths Medical in January 2022. Smiths Medical ASD, Inc. is still the manufacturing company named on many Medfusion and CADD labels and notices.
- 2022–2025
Legacy discontinued, software recalls
ICU Medical stops selling CADD-Legacy pumps at the end of 2022 and says its own service will run through 2027, depending on parts. Medfusion 3500 and 4000 pumps also go through several Class I software recalls, with customers directed to current software.
Names you may see on Medfusion and CADD equipment
What this means for your fleet
A CADD pump labeled Deltec or Smiths, or a Medfusion pump labeled Medex or Smiths, is the same platform ICU Medical owns today. With CADD-Legacy sales ended and factory service set to wind down, IPR Medical keeps Legacy, Prizm, Solis and Medfusion pumps running in-house, tests them to OEM specifications and backs every repair with a 90-day warranty.
Compiled from SEC filings, company press releases and FDA records.
Guides and Replacement Equipment
Our Medfusion 3500 and 4000 guides, and recertified Medfusion and CADD pumps when replacement makes more sense.
Repair & Maintenance Guides
Recertified Medfusion & CADD Equipment
Medfusion & CADD Repair Questions
Do you repair all Medfusion 3500 versions?
Yes. We repair Versions 3, 4, 5 and 6. Our version guide explains the differences.
Who makes Medfusion and CADD pumps now?
ICU Medical. CADD pumps began at Deltec in St. Paul, Minnesota. Medfusion syringe pumps began at Medfusion, Inc. in Georgia, which Medex acquired in the early 1990s. Both became Smiths Medical products, and ICU Medical bought Smiths Medical in January 2022.
Can CADD-Legacy pumps still be repaired?
Yes. ICU Medical stopped selling CADD-Legacy 6300, 6400 and 6500 pumps at the end of 2022 and has said its own service will continue through 2027, depending on parts. IPR Medical repairs CADD-Legacy pumps in-house.
Can you help with PharmGuard drug libraries?
Please contact us or call (855) 477-8866 to discuss PharmGuard and drug library questions.
Do you provide loaner pumps during repair?
We don’t offer loaners. If a pump isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified pump.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Medfusion and CADD Pumps Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Smiths Medical, ICU Medical, Deltec, Medex, Graseby, Medfusion, CADD, CADD-Solis, CADD-Legacy, CADD-Prizm and PharmGuard are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization and is not affiliated with or endorsed by Smiths Medical or ICU Medical, Inc.