Philips IntelliVue Patient Monitor Repair
We repair Philips IntelliVue MX and MP series patient monitors, MX40 wearable telemetry monitors, X2, X3 and MMS measurement modules, and Avalon fetal monitoring transducers. Send your equipment in with a free shipping label, get a free evaluation and a clear estimate, and approve the work before anything is charged.
- ISO 9001:2015 Certified
- Evaluation in 1–2 Business Days
- 90-Day Repair Warranty
- Serving Healthcare Since 2007
Philips Monitors We Service
Bedside, transport and wearable IntelliVue monitors, plus the measurement modules that plug into them, including models out of manufacturer support.
IntelliVue MX Series
- MX400 & MX450
- MX500 & MX550
- MX700 & MX750
- MX800
IntelliVue MP Series
- MP5
- MP20 & MP30
- MP40 & MP50
- MP60 & MP70
Telemetry & Modules
- MX40 wearable monitor
- X2 & X3 multi-measurement modules
- M3001A MMS
- M3012A, M3014A & M3015A extensions
Avalon Fetal Monitoring
- Avalon CL wireless transducers & base station
- Avalon Toco+ MP, ultrasound & ECG/IUP transducers
- Avalon CTS cordless system
- Avalon FM50 fetal monitor
Don’t see your model? Call us at (855) 477-8866 and we’ll let you know.
Common Philips Monitor Repairs
These are the faults we see most often on IntelliVue monitors and modules.
Touchscreen and display failures
Unresponsive or drifting touchscreens, dim or dead backlights, and cracked display glass.
NBP measurement faults
Pump, valve and leak failures that cause slow or failed blood pressure readings and NBP INOPs.
MMS and X2 connection errors
Worn connectors, MSL cable faults and module failures that drop measurements or trigger module INOPs.
Batteries, power and charging
Batteries that won’t hold a charge, charging faults and power supply failures on bedside and transport monitors.
MX40 telemetry damage
Cracked housings, damaged leadset connectors, battery-door wear and radio faults on MX40 wearables.
Parameter accuracy
ECG, SpO2, IBP and temperature channels that fail performance checks; we verify every parameter after each repair.
From Your Facility to Our Bench and Back
Free Shipping Label
Submit an RMA online in about two minutes and we send a free inbound label.*
Free Evaluation
Our technicians evaluate your equipment within 1–2 business days of receiving it.
Your Approval
You get a written estimate. Nothing is charged and no work starts until you approve it.
Repair & Test
We repair, test every parameter to OEM specifications, clean the unit and ship it back.
90-Day Warranty
Every repair is backed by our 90-day repair warranty.
Philips Monitor History: Sanborn, Hewlett-Packard, Agilent and Philips
Philips IntelliVue monitors descend from Hewlett-Packard’s medical business. If your monitor, module or manual says HP or Agilent, here is where it fits and what that means for service today.
- 1961
HP enters medical
Hewlett-Packard buys the Sanborn Company of Waltham, Massachusetts, an electrocardiograph maker, and enters medical electronics. HP’s medical business later centers on Andover, Massachusetts.
- 1960s–1990s
HP patient and fetal monitoring
HP builds bedside patient monitors, and its Böblingen, Germany, plant introduces a non-invasive fetal heart monitor, starting a fetal monitoring line that later carried the HP, Agilent and Philips names.
- 1999–2000
Agilent Technologies
HP spins off its measurement, components and medical businesses as Agilent Technologies. Monitors, modules and manuals from this period carry the Agilent name.
- 2001
Philips buys Agilent’s healthcare group
Philips completes its $1.7 billion purchase of Agilent’s Andover-based Healthcare Solutions Group on August 1, 2001.
- Since 2001
IntelliVue
Under Philips, the line becomes IntelliVue: the MP series, the later MX series, the X2 and X3 modules and the MX40 wearable monitor, alongside Avalon fetal monitoring.
Names you may see on Philips monitoring equipment
What this means for your fleet
An older monitor, module or fetal transducer labeled HP or Agilent comes from the same monitoring business Philips owns today. IPR Medical repairs IntelliVue MX and MP monitors, MX40 telemetry, X2, X3 and MMS modules and Avalon transducers in-house, tests them to OEM specifications and backs every repair with a 90-day warranty.
Compiled from SEC filings, company press releases and FDA records.
Guides and Equipment
Learn more about monitoring equipment, or replace a unit that isn’t worth repairing with recertified equipment.
Learn More
Philips Monitor Repair Questions
Can you repair IntelliVue measurement modules on their own?
Yes. You can send M3001A MMS units, X2 and X3 modules and measurement extensions on their own or together with the monitor.
Is Philips patient monitoring the same as HP and Agilent?
Yes. Philips bought Agilent Technologies’ Healthcare Solutions Group, formerly Hewlett-Packard’s medical business, in 2001 for $1.7 billion. Older monitors, modules and manuals in the Philips family may carry the HP or Agilent name.
Do you repair MX40 wearable telemetry monitors?
Yes. We repair MX40 wearable monitors, including cracked housings, damaged leadset connectors, battery-door problems and radio faults.
Do you offer preventive maintenance for patient monitors?
Yes. Preventive maintenance and calibration are a flat fee. Contact us or call (855) 477-8866 and we will confirm pricing for your models.
Do you provide loaner monitors during repair?
We don’t offer loaners. If a monitor isn’t worth repairing, you can decline the estimate and we can credit that unit toward a recertified monitor.
How do I send my equipment in?
Submit an RMA request online. We email you a free inbound shipping label (FedEx or UPS), and you pack and ship your equipment to our Tustin, California facility.
What does it cost if I decline the repair?
Nothing. For customers in the United States, the shipping label, the evaluation and the return of declined equipment are free. Some large or specialty equipment carries an evaluation fee, and we always tell you before you send it in.
Do your repairs come with a warranty?
Yes. Every repair includes a 90-day warranty. Recertified equipment we sell comes with a 6-month or 1-year warranty depending on the model.
Get Your Philips Monitors Back in Service
Submit an RMA in minutes and we’ll send your free shipping label.
*Free shipping labels, free evaluation and no-cost return of declined repairs apply to customers in the United States. Some large or specialty equipment carries an evaluation fee; we will always tell you before you send it in. Philips, IntelliVue, Avalon, Hewlett-Packard, HP and Agilent are trademarks of their respective owners and are used only to identify the equipment we service. IPR Medical is an independent service organization and is not affiliated with or endorsed by Koninklijke Philips N.V.